Rules & Policy:
Please note there are other rules that will be gone over at the escape rooms themselves.
- Bookings, Call-Ins, and Walk-Ins
All bookings are done on our online system. Bookings must be made a minimum of 12 hours before the desired start time. All people are welcome to call-in or walk-in looking for an appointment; however, this is subject to bookings and employee availability, and no spots can be guaranteed. Employees are only present during bookings, which means a walk-in may be out of luck if they don’t call ahead.
Babies (0-2): Babies are welcome in the room provided they are strapped into a car seat, baby bjorn, or something similar. We recommend calling about the room you are looking to book, as some rooms may have lighting, etc, that could disturb the child. We are a breastfeeding friendly facility.
Toddlers (2-5): Due to their active, curious, and often unpredictable nature, toddlers are not allowed in the escape rooms at any time. This is for safety reasons: many heavy objects are located in the rooms, as well as objects small enough to be choking hazards. There are no exceptions to this rule.
Children (6-13): All children under the age of 14 must be accompanied by a paying adult in the room at all times. Maximum four (4) children per one (1) adult. For these and other reasons, children are not recommended, but still quite welcome.
Youth (14-17): Youth are treated as adults.
If you are unable to come, please cancel your booking online. On weekends we do not check the phone messages, as these are not part of regular office hours; the staff comes in only for bookings on weekends. Feel free to call and cancel during office hours.
If you did not book yourself and need the help of a staff member to cancel on the weekend, please contact our Facebook page.
There is no penalty for cancelling.
- Arriving Early
All bookings are encouraged to arrive a few minutes early for orientation. However, we ask that no groups arrive more than fifteen minutes before their booking time. We are located in a building with many offices, and we try not to disturb them with loud noises and physical space when possible.
- Late Arrivals
Booking times are set. The working employee reserves the right to turn away late bookings, or to reduce the time spent in the room as the booking will have already begun.
If you are waiting on one or two members, you may begin the room with the group present and allow the others to join in partway.
In both cases, full payment for all participants is still necessary.
- Large Groups (25+)
We love to accommodate large groups! However, due to the limits of the escape rooms, we can only accommodate approximately 24 people at a time. For groups of larger sizes, we recommend booking 3-4 rooms at one, and book two or more (depending on the group size) following immediately after.
Unfortunately, this is located in a building with many offices. Due to issues of sound and limited space, the second half cannot be in the building while the first half is doing the escape room, and vice versa. We are located in the downtown area, so we have the Confederation Centre, Confederation Mall, tourist attractions, bars, pubs, and restaurants quite close by!
Please respect our property: our staff will tell you what elements in the room are to be left alone. Breaking and forcing items is not part of the game. Do not dismantle electrical outlets and light switches (obviously). Willful damage will result in losing your damage deposit.
- Outside Items
We welcome you to leave coats, bags, cellphones, etc with us while you play. We will gladly store them for you in a safe place, or you can choose to leave them in your car. If you bring your things into the room, please do not use any items, or take any pictures while you are in the room.
Drinking before playing is a bad idea: Escape rooms are really fun, but you really need all your faculties about you to be successful. We strongly recommend planning to play first, and drink afterwards.
The working staff has a right to turn away any intoxicated people or groups if they feel that there is a hazard to our property or worry for their own safety.
- Post-Room Pictures
The staff loves taking photos and displaying them on our Facebook page, but will not take or post without permission. The photo is free of charge, but it is your responsibility to request the photo. Staff often try to ask, but during busier hours pictures are a lower priority. If you would like a picture taken and you were not offered one, please ask the staff and be patient.
The ground floor of the Voluntary Resource Centre is wheelchair accessible. However, none of the escape rooms are located on the ground floor, and unfortunately are not wheelchair accessible.
- Reading & Eyesight
All of our rooms have some level of reading involved. If you need reading glasses or contacts, we recommend you wear them in. You will fare best if at least half of your group is able to read.
- English Proficiency
All of our current staff only speak English, so it is necessary to be able to verbally understand the instructions and hints our facilitators lay out for you.
All rooms require some degree of reading ability in English; the harder difficulty the room, the more reading required (generally). If you are able to read and understand conversational English, most writing will be understandable. If there is something you are having trouble understanding, our staff is happy to try and explain it, but as all of the current staff are English speakers, direct translation may not be possible.
We ask for and thank you in advance for your patience. We try to smoothly intro and exit each group and have the room set up before the start time but small issues do arise.
We also ask for your patience in handling our equipment. We try and use as many objects second hand, and due to constant use our locks experience a lot of wear and tear and may need to be used perfectly to work. As with most things in life, precision and careful use will get you further faster than rushing.
If at any point you are unsure if/how something should be handled or believe that something isn’t working as it should, you can always ask us.